Support
Most questions are answered on the FAQ. If you still need a hand, email us — a real person reads it.
Email [email protected]. You can also tap Contact Support inside the app (Profile → Help), which opens a prefilled email with helpful device details so we can get to the bottom of it faster.
In the app, go to Profile → Account → Restore Purchases. This checks Apple for any active subscription tied to your Apple ID and restores access. Make sure you're signed in with the same Apple ID you purchased with.
Subscriptions are managed by the store you subscribed through. On iPhone, open iOS Settings → tap your name → Subscriptions → ASCND Golf → Cancel. On Android, open the Play Store → profile icon → Payments & subscriptions → Subscriptions → ASCND Golf → Cancel.
Refunds are handled by the store you subscribed through, not by ASCND. On iPhone, go to reportaproblem.apple.com, sign in with your Apple ID, find your ASCND purchase, and choose "Request a Refund." If you subscribed through Google Play, open the Play Store app, tap your profile icon, then Payments & subscriptions → Budget & order history, find ASCND, and choose Report a problem.
On the free version, each launch starts fresh by design — that's the line between free and Premium. Premium keeps your progress, history, stats, and onboarding across launches.
Your practice data lives locally on your iPhone — ASCND runs no cloud sync and has no practice-data backend, and it does not upload your practice off-device (your own Apple-controlled device backup may include app data when you enable one). To remove it, use Profile → Account → Delete Account, which wipes ASCND's on-device practice and account data and signs you out. See our Privacy Policy for details.